Temu App — Frequently Asked Questions

Yes. The Temu app is 100% free to download on both the Google Play Store and the Apple App Store. There are no subscription fees, no trial periods and no hidden charges just for installing it — you only pay for the items you actually decide to buy.

Temu operates in the United States, United Kingdom, Canada, Australia, New Zealand, Germany, France, Italy, Spain, Japan, South Korea and dozens of other markets. Availability keeps expanding — the quickest way to check is to open the app store on your phone and search "Temu". If it shows up, you can shop.

Install the Temu app through a referral link, create your account, and place your first order within the time window shown in the app. Both you and the person who referred you receive credits, coupon stacks or cash-back rewards. Use our download link at the top of this page to claim the current bonus.

Temu uses encrypted payment processing (SSL + PCI-DSS compliant gateways), supports trusted methods like Apple Pay, Google Pay, PayPal, Klarna and major credit cards, and offers a Purchase Protection Program that refunds you if an item never arrives or arrives damaged. We cover this in detail in the safety section above.

The Temu app runs on iPhones and iPads with iOS 14 or later, and on Android phones/tablets running Android 6.0 or later. You can also shop Temu in any modern browser on Windows, Mac, Chromebook or Linux by visiting temu.com — no download required.

Yes. The vast majority of orders on Temu ship free, and many qualify for free returns within 90 days. Some regions also have express shipping options (paid) if you want your order faster than the standard 7–15 business days.

There isn't a dedicated desktop app, but you don't need one. Open temu.com in Chrome, Edge, Firefox or Safari on Windows, Mac, Chromebook or Linux and sign in with the same account as mobile. Your cart, wishlist and addresses sync automatically.

Yes. Temu publishes a signed APK on its website for regions without Google Play access. If you need the APK, only download it from temu.com directly — avoid third-party mirror sites, which sometimes bundle unwanted extras.

App users get deeper app-only discounts, flash deals pushed as notifications, the rewards wheel, daily login bonuses and better order tracking. The website works, but the app saves you more money — that's the practical reason Temu nudges new users toward installing it.

No. The app stays free forever. There is no Prime-style subscription, no premium tier, and no fee for using the referral or rewards systems. You only pay for products you choose to buy.

Availability changes over time. Search the App Store or Play Store in your country — if Temu appears, you can install it. For Android users in regions without Play Store access, grab the official APK from temu.com.

Every Temu order is covered by the Purchase Protection Program. If the estimated delivery window passes without your parcel arriving, tap the order in the app and request a refund — it's approved automatically in most cases, no lengthy investigation.

Yes, within the rules the app shows you. Most welcome coupons stack with the app's standard sitewide discounts, and Credit Balance applies on top of that. The final price you see at checkout is the real price.

Open the app → Me → Settings → Account → Delete Account. Temu processes the request within a few days and permanently removes your data per its privacy policy. You can also email the support team from within the app if you'd rather talk to a human first.